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What is an ESN?
An Electronic Shipping Notification, or ESN
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, is a shipping notice that is sent to the receiver to advise them that their freight has been despatched.
When is an ESN sent?
The ESN is sent to the receiver when the consignment is manifested, as long as there is a valid email address (max 50 characters) in the receiver details.
ESNs don't support multiple email addresses in the receiver details.
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If the email address provided in the receiver details has the following, it may not be sent.
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Is Integration required to use ESN?
ESN's do NOT require additional integrations, however in order to implement it is expected you have access to the customers email address to ensure the esn will be sent as expected.
HOWEVER:
This does mean depending on your business process you may need to utilize: OneFlo Order Lookup Integration to pull in the email address from your ERP, to assist your despatcher with the required consignment details.
Can an ESN be customised?
We offer personalized branding to customers using ESNs, using the template provided here, however, a completely custom ESN will need to be created by the customer or their IT and we can upload this into the system. More information about this here: <link>
You may view customization options here : ESN - Template Information
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The ESN template provided, has been tested across multiple email clients to optimize readability across hardware and applications To ensure this user experience is prioritised and that your customers receive a business centered design we do not offer additional customization, beyond the documented changes) |
More Information:
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