Problem 
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| Filter by label (Content by label) |
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| showLabels | false |
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| max | 5 |
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| spaces | com.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@2505ec |
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| showSpace | false |
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| sort | modified |
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| reverse | true |
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| type | page |
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| cql | label in ( "autoprint" , "printing" , "OneFlo" , "labels" ) and type = "page" and space = "OIUG" |
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| labels | AutoPrint |
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| Page Properties |
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Related issues| Child pages (Children Display) |
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| Info |
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Customer cannot print labels automatically |
| Warning |
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Restarting the AutoPrint service will cause all the attempted print jobs to print out, even if they have been manually printed afterwards. Please follow this article to stop the print jobs from printing: Troubleshooting the Print Queue for AutoPrint |
Solution
To troubleshoot this issue, please follow these steps:
- Press the Windows button > Search for Services > Navigate through the services to find OneFlo Autoprint service > Check if the service is running.
- If the service is not running, try restarting the service by clicking on the options to the left of the services or by right clicking on the service and selecting Start.
- Create a test consignment to ensure AutoPrint is working again
What if there is an error when trying to restart?
Sometimes an error will show with the following:
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This means the password has changed on the computer and needs to be updated on the service.
In services > Right-Click on the OneFlo Autoprint Service > Select Properties > Select the Log On tab at the top > Change the password to match the computer password > Click Apply and OK. The service will need to be started again
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Image AddedAutoPrint has stopped working
How to troubleshoot the labels and connotes not printing automatically
Image AddedLabels are not printing correctly
How to fix known label printing issues
Image AddedCan't find the printer in Printer Config
How to make the printer show on the Printer Config page in OneFlo