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| Note |
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AdvancedThis page is designed for advanced technical troubleshooting on Windows Services |
| Warning |
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On January 14, 2020, support |
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for Windows Server 2008 |
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and 2008 R2 |
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will end. That means |
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the end |
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of regular security updates.This means this will no longer receive support by EFM. |
Order Lookup Is reliant on a Message Transformer Windows Service. We are now aware that in some very rare circumstances on Windows Server 2008 R2, when patches/updates are installed often on weekends resulting in the service to no longer be transmitting messages.
Identification
Confirm that the service has been interrupted and that files are no longer transmitting.
Access the file Directory, If files are found, this confirms the failure
e.g.C:\Users\Steven.Reynolds\Desktop\company\Export
Resolution
The Resolution of this disconnection that occurs as a result of a patch is simply to restart the service
Windows Search
"Services"
Message Transformer "Right Click"
Restart
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Automated Resolution
If this issue is occurring on a schedule based on the scheduled maintenance of a server/device
Windows Search
"Scheduler"
Select task Scheduler
Create a Basic Task
Name
Description
Trigger - Select Frequency
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of occurrence
Select Details
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of occurrence
Start
Time
Duration
Action
Start a Program
Select - Restart_Message_Transformer.bat
Finish