Labels don't print

Problem

Customer cannot print labels automatically

Solution

To troubleshoot this issue, please follow these steps:

1. Press the Windows button > Search for Services > Navigate through the services to find OneFlo Autoprint service > Check if the service is running.
2. If the service is not running, try restarting the service by clicking on the options to the left of the services or by right clicking on the service and selecting Start.
3. Create a test consignment to ensure AutoPrint is working again

What if there is an error when trying to restart?

Sometimes an error will show with the following:

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This means the password has changed on the computer and needs to be updated on the service.

In services > Right-Click on the OneFlo Autoprint Service > Select Properties > Select the Log On tab at the top > Change the password to match the computer password > Click Apply and OK. The service will need to be started again

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AutoPrint has stopped working
How to troubleshoot the labels and connotes not printing automatically

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Labels are not printing correctly
How to fix known label printing issues

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Can't find the printer

Problem

Sometimes, the printer cannot be detected while trying to configure the printers for AutoPrint. If the printer is detectable on the computer, try restarting the Print Spooler service. 

If this does not work, please contact your account manager or the customer service team at 1300 769 605 so they can raise a case with our IT department

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