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| Note |
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AdvancedThis page is designed for advanced technical troubleshooting on Windows Services |
| Warning |
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On January 14, 2020, support |
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for Windows Server 2008 |
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and 2008 R2 |
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will end. That means |
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the end |
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of regular security updates.This means this will no longer receive support by EFM. |
Order Lookup Is reliant on a Message Transformer Windows Service. We are now aware that in some very rare circumstances on Windows Server 2008 R2, when patches/updates are installed often on weekends resulting in the service to no longer be transmitting messages.
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Confirm that the service has been interrupted and that files are no longer transmitting.
Access the file Directory, If files are found, this confirms the failure
e.g.C:\Users\Steven.Reynolds\Desktop\company\Export
Resolution
The Resolution of this disconnection that occurs as a result of a patch is simply to restart the service
Windows Search
"Services"
Message Transformer "Right Click"
Restart
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Automated Resolution
If this issue is occurring on a schedule based on the scheduled maintenance of a server/device
Windows Search
"Scheduler"
Select task Scheduler
Create a Basic Task
Name
Description
Trigger - Select Frequency
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of occurrence
Select Details
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of occurrence
Start
Time
Duration
Action
Start a Program
Select - Restart_Message_Transformer.bat
Finish