Description

This article provides a step-by-step procedure on how to install a SendIT App 1.6 instance on a customer's machine. 

This will be performed under the following cases: 

• IT: Support - Request (if the customer is requesting additional SendIT App Instances i.e. in new or backup machines) 
• IT: Support - Incident (if the application needs re-installation) 
• IT: Implementation (as part of Customer OnBoarding scenarios) 

This is specific to version 1.6 of the SendIT Application. This article is limited to the installation of the base application. For any add on or additional configuration, refer to the appendices for procedures related to the required components.

Prerequisites

The following are prerequisites for installing a new instance of SendIT App:

Customer

1. At least 1 machine that has at least Windows 7 installed that are connected to the internet.
2. A server if they require to share the database (IT may be required to prepare a Network Share)
3. A label printer (whether local/shared or networked via a server) preferably Zebra GK420d.
4. An A4 printer
5. Administration privileges on the computer (or an IT contact nearby just in case administration privileges are required)
6. Ability to perform remote desktop support via LogMeIn (preferred) or TeamViewer

EFM

1. The consignment ranges and account numbers already loaded in ChainIT
2. A schedule/booking with the customer/implementation manager as to when the installation is going to occur

You may pre-setup a database in your local machine that is already setup to use the Customer's account number. This will help reduce risks in terms of typographical errors if doing the install without pre-setup.

Procedure

Depending on the requirements by using the IT Deployment and Technical Verification Checklist, the application configuration may differ. Please refer to the appendices for installing/configuring additional components.
For installing the base application:

1. Initiate a remote session with the Customer's machine. Use LogMeIn Rescue.
2. Transfer the latest installation files from http://www.opensys.com.au/downloads/efm/ to the Customer's machine
3. Run setup.exe (in order for the installation file to check whether .NET 4.0 is already installed on the computer and will install it if necessary)
   • If .NET needs to be installed, follow the installation wizard.
   • Click Next
   • Click Next
4. On the SendIT Installation Wizard
   1. Specify Installation Path, Click Next
   2. Click Next
   3. Click Finish
5. Launch SendIT.
6. If you have pre-setup a database, copy that database across to the Customer's environment (networked or local) and select this database. Skip to Step 8.
7. If you are creating the database during the install:
   1. Configure the account by copying the details of the customer from ChainIT into the Account Setup Screen
   2. Register the application by using the OSP Registration Key Generator
   3. Log-on as System Administrator (user: sysadm)
   4. Create the user login by going to the Security, and Add a new user
8. Configure printers.