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Problem

I have completed the set-up of order lookup, and my files are not moving from the destination folder.

Below is an example of the process working as expected:

Solution

  1. Confirm that your device meets the technical requirements:
    1. Order Lookup - Technical Requirements
      1. Especially .Net Framework Installation
  2. Restart the "Message Transmitter" Service
  3. Access the directory to see if the issue is fixed.


Email

Hi Account Manager/IT Contact,


We have an issue where the files produced by our ERP/WMS is no longer being picked up by the Message Transmitter Service.


We have tried:

  • Restarting the Service
  • Restarting the computer
  • ....list other changes tried.

The Files can be found at

  • C:\Users\Steven.Reynolds\Desktop\company\Export

Things that have changed recently

  • e.g. We had updates install on the weekend

Can you please assist


Regards







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