If all other efforts have failed then adding a trace to the config file might be necessary
Warning
Don’t leave this running long or it could create a large file
The Message Transformer must have permissions to create files in the folder where the logs are being stored
Open the location of the installation, typically
C:\Program Files (x86)\Flip Group\Message Transmitter
Edit the file MT.Transformer.WS.exe.config by adding the following code to it
<nlog> <targets> <target name="logfile" type="File" fileName="file.txt" /> </targets> <rules> <logger name="*" minlevel="Trace" writeTo="logfile" /> </rules> </nlog>