What is an ESN?

An Electronic Shipping Notification, or ESN / ASN (Advanced Shipping Notification), is a shipping notice that is sent to the receiver to advise them that their freight has been despatched.

When is an ESN sent?

The ESN is sent to the receiver when the consignment is manifested, as long as there is a valid email address (max 50 characters) in the receiver details.

If the email address provided in the receiver details has the following, it may not be sent.

  • is longer than 50 characters
  • have invalid characters


Is Integration required to use ESN?

ESN's do NOT require additional integrations, however in order to implement it is expected you have access to the customers email address to ensure the esn will be sent as expected.

HOWEVER:

Can an ESN be customised?

We offer personalized branding to customers using ESNs

The ESN template provided, has been tested across multiple email clients to optimize readability across hardware and applications
(Gmail, Outlook, Telstra Mail, Applle Mail, Samsung Mail) ; (Phone, Tablet, Computer)

To ensure this user experience is prioritised and that your customers receive a business centered design we do not offer additional customization, beyond the documented changes)



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