Booking Errors - MyToll

OneFlo is integrated with MyToll, and can automate the creation of Pickup requests with Toll. If MyToll accepts the pickup, there will be a confirmation number provided by the service used.

Here’s how the pickup confirmation numbers will look like based on Toll carrier.

Toll Carrier / Business Unit	Example Confirmation Number
Toll Priority	PRIO:30164X:36570
Toll IPEC	IPEC:80355061:36323
Intermodal & Specialised	060922:TW68820

A booking is not confirmed if you didn’t receive a Confirmation Number. If the Response doesn’t look like the above Confirmation Number format, then the booking is not confirmed and action is required. The presence of a Warning icon will indicate that there is an error on the booking. Clicking on that error will display the error message received from the carrier.

The below errors can be re-transferred by just clicking the resend button:

Time Out Has Occurred Sending Booking
Not Transferred

To troubleshoot other errors, please refer to the guide below:

Error Message (as response from MyToll)	Category	Why does this occur?	How to Fix this Booking
Booking Contact Email can not be empty or null.	Pickup Details – Contact	The booker doesn’t have a configured email address in the system.	Resubmit the booking with a valid pickup contact email address.
‘Phone number length is greater than 10.	Pickup Details – Contact	There is an invalid phone number provided on the contact details.	Resubmit the booking with a valid pickup contact phone number. It must be a 10 character Australian Phone number (03 1234 5678 or 0400 123 456).
Invalid Special Chars in Sender address line 1.	Pickup Details – Contact	There are invalid characters in the Sender or Receiver or Booker detail (Name, Address Lines, Contact Name). This might occur for addresses or names that have an apostrophe (') like O’Brien, O'Callaghan.	Resubmit the booking with only English characters in the text. For names with apostrophes, please drop the apostrophe.
204: The Pickup Contact Phone Number must be 10 characters long. Enter a phone number preceded by the STD area code OR a mobile number - #########	Pickup Details – Contact	The number (######## is the number provided by the requestor) is invalid.	Resubmit the booking with a valid pickup contact phone number. Long term: It’s more likely that it’s based on the phone number that you have on file. Please correct it by going to Update My Details: https://portal.oneflo.com.au/Account/UpdateMyDetails
Invalid Booking Contact email address. Please provide valid email address.	Pickup Details – Contact	The booker doesn’t have a configured email address in the system.	Resubmit the booking with a pickup contact email address.
Invalid Largest Item.	Pickup Details – Packaging	Check to make sure that the consignment/packing details provided is valid for the Service selected. This typically occurs for Toll Priority Satchel services where the item to be shipped was declared as a Carton.	Create a new booking request for the service/truck you expect to pickup.
Weight entered is more than the Maximum allowed limit X supported for the selected service. X can be 0.5, 1, 3, 5	Pickup Details – Packaging	The booker/pickup requester booked a service that exceeded the limits of the service. Weight = 0.5 for 500g Satchel Service Weight = 1 for the 1kg Satchel Service Weight = 3 for the 3kg Satchel Service Weight = 5 for the 5kg Satchel Service	Create a new booking for a pickup request with updated packaging information or select a different service.
length cannot be in decimal. width cannot be in decimal. height cannot be in decimal.	Pickup Details – Packaging	The booker did not enter dimensions for the shipping item. This is more likely occurring in 3^rd party systems but not in OneFlo because OneFlo doesn’t allow zero dimensions.	Create a new booking for a pickup request with updated packaging information or select a different service.
Pickup time is post cutOffTime.	Toll Pickup Rules	The pickup requested is past the pickup cutoff time for that service on that location.	Resubmit the booking for the next available business day. If this shipment is urgent, please call efm Customer Service. If this error occurs often, our recommendation is to modify your default ReadyAt and CloseAt times by advising your efm Account Manager. Please consult your efm Account Manager for the Toll prescribed Pickup Cutoff time. If in doubt, Toll’s default standard pickup cut off is at 15:00 local time.
Dispatch Date cannot be Past Date or date greater than 7 days from today.	Toll Pickup Rules	The pickup requested is in the past or is more than 7 days from today.	Please resubmit the booking with a valid pickup date/time or use the following business day. If this shipment is urgent, please call efm Customer Service.
Dispatch date cannot be weekend	Toll Pickup Rules	The pickup requested is in the a weekend or holiday.	Please resubmit the booking with a valid pickup date/time or use the following business day. If this shipment is urgent, please call efm Customer Service.
Service Code is invalid.	Toll/efm Configuration	This is a system configuration issue. If you’re booking for Toll Fast (Courier), unfortunately, MyToll (and Toll Online) don’t support pickup request integrations.	Please reach out to your efm Account Manager.
Account is not in approve account list.	Toll/efm Configuration	This is a set up issue.	Please reach out to your efm Account Manager.
Service Code is not allowed for B2B Booking.	Toll/efm Configuration	This is a system configuration issue.	Please reach out to your efm Account Manager.
Booking Party Contact phone number is not a valid Phone number.	Pickup Details - Contact	The number provided is invalid. It may contain alphabets. MyToll only accepts numeral for the phone number	Please resubmit the booking with a valid phone number.
Dispatch Time can not be before or beyond site opening or closing time.	Toll Pickup Rules	The Ready At time (Pickup Time) provided is after the Closing Time (CloseAt).	Please resubmit the booking with a valid pickup date/time.
Error Outage for Pickup or Carrier.	Toll System	Toll’s services are currently unavailable.	Please resubmit the booking.
UPS response is null. Cannot proceed further.	Toll System	Toll’s services are currently unavailable.	Please resubmit the booking.
Error occurred after connected Pickup to WM.	Toll System	Toll’s services are currently unavailable.	Please resubmit the booking.
com.wm.net.Net504Exception: [ISC.0064.9324] Server Error: Gateway Timeout	Toll System	Toll’s services are currently unavailable.	Please resubmit the booking.
Suburb ,post code and state combination is invalid. Please add a valid Receiver address.	Toll Pickup Rules	Toll doesn’t recognise the postcode provided.	Because this is a receiver data, please submit a new pickup request with a valid receiver information. You can’t modify Receiver data on failed pickup requests.
Length is 0 Width is 0 Height is 0	Pickup Details – Packaging	The booker did not enter dimensions for the shipping item. This is more likely occurring in 3^rd party systems but not in OneFlo because OneFlo doesn’t allow zero dimensions.	Create a new booking for a pickup request with updated packaging information or select a different service.
The date of the YYYY-MM-DD is a public holiday for the specified location	Toll Pickup Rules	The pickup requested is in the a weekend or holiday.	Please resubmit the booking with a valid pickup date/time or use the following business day. If this shipment is urgent, please call efm Customer Service.
80003 - Salesforce Business error Error from Salesforce: Pickup Date is not available due to a public holiday/Weekend, please book pickup against next working day.	Toll Pickup Rules	The pickup requested is in the a weekend or holiday.	Please resubmit the booking with a valid pickup date/time or use the following business day. If this shipment is urgent, please call efm Customer Service.
This service is currently not available online. Please contact 1300 108 382 to discuss your Same Day service requirements with our team.	Toll Pickup Rules	Toll doesn’t support online bookings for the service selected.	Please reach out to your efm Account Manager.

If you have other errors, please contact your efm Account Manager.

Booking Errors - MyToll

The below errors can be re-transferred by just clicking the resend button:

To troubleshoot other errors, please refer to the guide below:

Booking Contact Email can not be empty or null.

‘Phone number length is greater than 10.

Invalid Special Chars in Sender address line 1.

204: The Pickup Contact Phone Number must be 10 characters long. Enter a phone number preceded by the STD area code OR a mobile number - #########

Invalid Booking Contact email address. Please provide valid email address.

Invalid Largest Item.

Weight entered is more than the Maximum allowed limit X supported for the selected service.

length cannot be in decimal.

width cannot be in decimal.

height cannot be in decimal.

Pickup time is post cutOffTime.

Dispatch Date cannot be Past Date or date greater than 7 days from today.

Dispatch date cannot be weekend

Service Code is invalid.

Account is not in approve account list.

Service Code is not allowed for B2B Booking.

Booking Party Contact phone number is not a valid Phone number.

Dispatch Time can not be before or beyond site opening or closing time.

Error Outage for Pickup or Carrier.

UPS response is null. Cannot proceed further.

Error occurred after connected Pickup to WM.

com.wm.net.Net504Exception: [ISC.0064.9324] Server Error: Gateway Timeout

Suburb ,post code and state combination is invalid. Please add a valid Receiver address.

Length is 0

Width is 0

Height is 0

The date of the YYYY-MM-DD is a public holiday for the specified location

80003 - Salesforce Business error Error from Salesforce: Pickup Date is not available due to a public holiday/Weekend, please book pickup against next working day.

This service is currently not available online. Please contact 1300 108 382 to discuss your Same Day service requirements with our team.