Booking Errors - TNT

Owned by Katie Price
Last updated: Sept 12, 2022 by Dennis Navarro
2 min read

Errors can sometimes occur when creating bookings in OneFlo. Bookings errors are sent from the carrier’s system and the carrier will need to be contacted for most of the known booking errors in OneFlo

 

Example: "477: The booking time has passed for all services on the specified collection date."

TNT Express has different cut off times for bookings for each suburb. Please check the cut off time for the collection suburb at https://www.tntexpress.com.au/interaction/bookcollectioncutoff.aspx

 

Some booking errors can be fixed in OneFlo.

There are 3 buttons on the booking page

 

The below errors can be re-transferred by just clicking the resend button:

  • Time Out Has Occurred Sending Booking 

  • Not Transferred

The below errors occur when the data is not correct and a new booking will likely need to be created:

  • 477: The booking time has passed for all services on the specified collection date. 

  • 20: No pickups can be booked for before 8AM 

  • 114: The maximum Height cannot exceed 999cms. Please check your details and try again. 

  • 115: The maximum Length cannot exceed 999cms. Please check your details and try again. 

  • 116: The maximum Width cannot exceed 999cms. Please check your details and try again. 

The below errors require contacting the carrier:

  • 020: Account has not been setup for User

Other Errors

  • The Sender Address Postal Location is invalid. 

  • Invalid Charge Account. Charge Account Is Required 

  • 030: Invalid Service Code 

  • 3: CustId should be 6-7 characters long 

  • 111: The total Volume cannot exceed 999.999 cubic metres. Please check your details and try again. 

  • 50: The ServiceType is not valid 

  • 112: The total Weight must be between 0.1 and 99999.9 kgs. Please check your details and try again. 

  • 050: Missing field: Dangerous Goods Packing Group 050: Missing field: Dangerous Goods UN 

  • 18: PickupTime is within 1 hour of PickupLatest 

  • 591: The Receiver/Destination Suburb and Postcode (MOOREBANK/1875) are invalid. Please check your details and try again. 

  • 21: PickupLatest cannot be after 6PM 

  • 8: TotalWeight is required and should be between 1 and 9999 

  • System.ArgumentException: The parameter 'address' cannot be an empty string. Parameter name: address at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding) at ChainIT.Operations.Notifications.EmailPickupRequest.SendRequest()