Labels don't print
Problem
Customer cannot print labels automatically
Restarting the AutoPrint service will cause all the attempted print jobs to print out, even if they have been manually printed afterwards. Please follow this article to stop the print jobs from printing: Troubleshooting the Print Queue for AutoPrint
Solution
To troubleshoot this issue, please follow these steps:
- Press the Windows button > Search for Services > Navigate through the services to find OneFlo Autoprint service > Check if the service is running.
- If the service is not running, try restarting the service by clicking on the options to the left of the services or by right clicking on the service and selecting Start.
- Create a test consignment to ensure AutoPrint is working again
What if there is an error when trying to restart?
Sometimes an error will show with the following:
This means the password has changed on the computer and needs to be updated on the service.
In services > Right-Click on the OneFlo Autoprint Service > Select Properties > Select the Log On tab at the top > Change the password to match the computer password > Click Apply and OK. The service will need to be started again
Can't find the printer in the Printer Config page
Can't find the printer in the Printer Configuration page?
Sometimes, the printer cannot be detected while trying to configure the printers for AutoPrint. If the printer is detectable on the computer, try restarting the Print Spooler service.
This can be done by selecting Start >typing Services > Search for Print Spooler > Right click on the service > Click Restart.
You may need to log out of OneFlo and log back in to see the changes.
If this does not work, please contact your account manager or the customer service team at 1300 769 605 so they can raise a case with our IT department
