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Calibrate the printer, through one of two methods;
When on site, facing the printer
Press and hold the feed button until you see 4 (four) consecutive flashes
The printer will print a couple of labels and stop.
Perform a test print and validate result.
OR
Remotely (this may require elevated privileges)
Go to Devices and printers
Right click on the printer in question and select Printer
preferences
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Go to Advanced Setup Tab
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Click Calibrate
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INSTALLING A ZEBRA GK420D ON WINDOWS
Additional Documentation
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