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Calibrate the printer, through one of two methods;
When on site, facing the printer
Press and hold the feed button until you see 4 (four) consecutive flashes
The printer will print a couple of labels and stop.
Perform a test print and validate result.
OR
Remotely (this may require elevated privileges)
Go to Devices and printers
Right click on the printer in question and select Printer
preferences
Image AddedGo to Advanced Setup Tab
Image AddedClick Calibrate
Image Added
INSTALLING A ZEBRA GK420D ON WINDOWS
Additional Documentation
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