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Note

Use this only if all other troubleshooting methods have not worked.

  1. Open Windows Services.Event Viewer

  2. Click Action → Create Custom View.

    image-20240812-001315.pngImage Added

  3. Under Logged: select a relevant time frame.

    To define a relevant time frame, it's a good idea to know if/when the service stopped running last.

    If you not sure, select 'Last 7 days'.

  4. Ensure the By Log radio button is selected.

  5. In the Event logs drop bown dropdown box, expand Windows Logs and select Application & System.

    image-20240812-001413.pngImage Added

  6. In the By Source drop down box, select all that are listed below (bearing in mind that some may not be listed at all):

    MessageTransmitter

    1. Message Transformer

    2. Service Control Manager

    3. Service Control Manager Perfomance Diagnostics

  7. Click OK.

  8. Change the Name to EFM efm - OneFlo - Order Lookup.

  9. Change the Description to EFM to efm - OneFlo - Order Lookup.

    image-20240812-001656.pngImage Added

  10. Click OK.

  11. Review results

    image-20240812-001831.pngImage Added

  12. Save All Events in Custom View As

    image-20240812-001924.pngImage Added

  13. Email this file to your IT Support technician to analyse.

Info

Remember to turn this off when troubleshooting is complete