Why do files not get picked up?

Files might not be processed because the Message Transformer windows service does not have permissions to access the files, and move the files to the Archive folder.

This means that the windows login used by the Message Transformer must have permissions to read and write in the Source directory.

Source directory = the folder location where the files are read by Message Transformer

Archive directory = a subdirectory in Source directory where files are archived after being processed

When might you need to change the logon details?

Computer password has changed

Your company may have a security policy in place which requires the password to be changed frequently. If the password has changed for the computer, you will need to update the windows service log on.

Computer user updated

If you have changed users on a computer, the service will need to be updated with the new user details.

How to change the Message Transformer user

To find the Message Transformer service, Click Start > type Services

In services > Right-Click on the Message Transformer Service > Select Properties

Select the Log On tab at the top > Change the password to match the computer password > Click Apply and OK.

The service will need to be restarted after the details have been changed

After the changes are saved, test the Message Transformer is working by dropping a file into the Source folder.