Order Lookup requires implementation from the solutions team to enable/customize the app functionality. Please ensure you have reached out to your account manager if you are interested in proceeding.
Before proceeding with the below procedure please ensure you have met the Order Lookup - Technical Requirements
| Step | Customer/Vendor | EFM/OneFlo |
|---|---|---|
| 1 | Evaluate your Integration Preference Contact your Account Manager/Solutions Consultant on your preference | |
| 2 | Provide a file output from the ERP/WMS/3PL to EFM that meets the information requirements. | |
| 3 | Prepare a custom translation that is capable of reading the provided file and bringing the data into OneFlo. Est build/test time
| |
| 4 | Install Message Transmitter on a selected server or computer. | Complete localized testing with the provided output. |
| 5 | Provide list of users that will need to use this feature.. | Configure our the Software to look at the directory provided by the customer in Step 3 |
| 6 | Confirm integration is now active. | |
| 7 | Provide 1 week of Hyper-care to support questions and issues the customer may experience. |
For any future IT Support beyond Hypercare please follow How to Receive Support