Order Lookup - Files are not moving

Owned by Steven Reynolds (Unlicensed)
Last updated: Jul 20, 2023 by Katie Price
1 min read

Problem

I have completed the set-up of order lookup, and my files are not moving from the destination folder.

Below is an example of the process working as expected:

Solution

  1. Confirm that your device meets the technical requirements:

    1. Order Lookup - Technical Requirements

      1. Especially .Net Framework Installation

  2. Restart the "Message Transmitter" Service

  3. Access the directory to see if the issue is fixed.

Email

Hi Account Manager/IT Contact,

We have an issue where the files produced by our ERP/WMS is no longer being picked up by the Message Transmitter Service.


We have tried:

  • Restarting the Service

  • Restarting the computer

  • ....list other changes tried.

The Files can be found at

  • C:\Users\Steven.Reynolds\Desktop\company\Export

Things that have changed recently

  • e.g. We had updates install on the weekend

Can you please assist

 

Regards



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