Order Lookup - Files are not moving

Problem

I have completed the set-up of order lookup, and my files are not moving from the destination folder.

Below is an example of the process working as expected:

Open

Solution

1. Confirm that your device meets the technical requirements:

   1. Order Lookup - Technical Requirements

      1. Especially .Net Framework Installation

2. Restart the "Message Transmitter" Service Order Lookup - How to Restart Message Transformer

3. Access the directory to see if the issue is fixed.

4. Run through this process Order Lookup - Message Transformer - Windows Service not picking up files