/
Order Lookup - Order Reference Field Not Visible

Order Lookup - Order Reference Field Not Visible

Owned by Steven Reynolds (Unlicensed)
Last updated: Jul 20, 2023 by Katie Price
1 min read



Read more about Order Lookup here - OneFlo Order Lookup



The Order Reference Field is indicative of the Order Lookup Integration being active in your environment.

This is configured on an Account and User Level, As such it is possible for your logged in user to not see the required field.



Account Manager Email

Hi Account Manager,

I am unable to use the "Order Lookup" feature  due to the Order Reference Field not appearing.

  • Account Name: "xxxx"

  • Username: "xxxx"



Please ensure this is enabled. 



Related content

Order Lookup - Message Transformer - Windows Service not picking up files
Order Lookup - Message Transformer - Windows Service not picking up files
OneFlo Knowledge Base
Read with this
Order Lookup - Restarting the Client Service
Order Lookup - Restarting the Client Service
OneFlo Knowledge Base
More like this
Order Lookup - Files are not moving
Order Lookup - Files are not moving
OneFlo Knowledge Base
Read with this
Order Lookup - Information Requirements and Sample Files
Order Lookup - Information Requirements and Sample Files
OneFlo Knowledge Base
More like this
Order Lookup - View Logs in Windows Event Log
Order Lookup - View Logs in Windows Event Log
OneFlo Knowledge Base
More like this
OneFlo Support
OneFlo Support
OneFlo Knowledge Base
More like this