Order Lookup - Order Reference Field Not Visible

Owned by Steven Reynolds (Unlicensed)
Last updated: Jul 20, 2023 by Katie Price
1 min read



Read more about Order Lookup here - OneFlo Order Lookup



The Order Reference Field is indicative of the Order Lookup Integration being active in your environment.

This is configured on an Account and User Level, As such it is possible for your logged in user to not see the required field.



Account Manager Email

Hi Account Manager,

I am unable to use the "Order Lookup" feature  due to the Order Reference Field not appearing.

  • Account Name: "xxxx"

  • Username: "xxxx"



Please ensure this is enabled.Â