Order Lookup - How to Restart Message Transformer

Owned by Nathan Dam (Deactivated)
Last updated: Jul 20, 2023 by Katie Price
3 min read

Check your are on the correct computer or server

Open 'File Explorer' and Browse to C:\Program Files (x86)\Flip Group\Message Transmitter

On older versions of Windows this could be called 'Windows Explorer'

  • If this folder doesn't exist, the computer or server doesn't have the Windows Service installed (and therefore means that it is installed on another device).

  • If this folder is empty, the service has been uninstalled from this device and requires reinstallation by the EFM IT Service Desk team.

  • If this folder has many different files in it (like the animation to the right), the software is installed on this device.

Open the Windows Task Manager and find Services

  1. Right Click any unused area in the Start Bar.

  2. Click Task Manager.

  3. Select the Services tab at the top of the screen.

Find the 'Message Transformer' Windows Service

  1. Ensure that the Services are ordered alphabetically.

     

  2. Scroll down until you find 'Message Transmitter' in the name column.

  3. Select the service to highlight it.

This will make the next step easier to do!

Review the Status of the Windows Service

  1. Locate the Status column and review the status.

    1. If it is 'stopped', the service must be restarted.

    2. If it is 'running', no further action is required.

Restart the Windows Service

  1. Right click the Message Transformer service and select 'start'.

     

  2. Wait for the Service to change status to 'running'

     

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